Set expectations simply. Tell people what happens first, what happens next, and when to reach out.
Support
Shipping Policy
Plain-language guidance for the practical questions that matter most before and after an order.
Write the page the way you would explain it to a thoughtful customer, not the way a policy generator would.
Use these pages to reduce uncertainty, then give people an easy path to contact when their situation is specific.
Garden & Game ships with the same tone we want the brand to carry everywhere else: clear timing, careful packing, and no unnecessary friction.
Order timing
Most in-stock orders leave us within 2 to 4 business days. During new releases, holidays, or higher-volume periods, it can take a little longer. If timing changes in a meaningful way, we will tell you.
Tracking
Once your order is on the way, you will receive tracking by email. If the tracking looks stalled for more than a few business days, write to us and we will help sort it out.
Split shipments
If an order includes items with different timing, it may ship in more than one package. We will use the method that gets the order to you cleanly, not the one that creates the most noise.
Address changes
If you need to correct an address, contact us as quickly as possible. We will do our best to catch it before the order leaves, but once a package is in carrier hands, changes become much harder to make.
Preorders or made-to-order timing
If a piece has a longer lead time, that timing should appear on the product page. When it does, the product-page timing takes priority over this general shipping page.
Lost or damaged packages
If a package arrives damaged, or appears to be lost in transit, contact us with your order number and a short note about what happened. If there is visible damage, include a photo when you can. We will help you from there.
Questions
If you need help before or after an order ships, visit Contact. We would rather answer a straightforward question early than leave a customer guessing.