Set expectations simply. Tell people what happens first, what happens next, and when to reach out.
Support
Returns & Exchanges
Plain-language guidance for the practical questions that matter most before and after an order.
Write the page the way you would explain it to a thoughtful customer, not the way a policy generator would.
Use these pages to reduce uncertainty, then give people an easy path to contact when their situation is specific.
If something is not right, the goal is simple: keep the process clear, fair, and human.
Return window
Unused items in original condition can usually be returned within 14 days of delivery unless a product page says otherwise. If you are unsure whether your order qualifies, write to us before sending it back and we will guide you.
Exchanges
If you need a different size or a like-for-like replacement, contact us first. The cleanest exchange path depends on the item and current availability, so we prefer to point you to the right next step instead of creating extra back-and-forth.
Condition
Returned items should be unworn, unused, and in the same condition they arrived in. If an item comes back with clear wear, damage, or missing original components, we may not be able to accept the return.
Items that may not be returnable
Final-sale items, special-order items, personalized items, or digital/custom goods may not be eligible for return. If an exception applies, it should be stated on the product page.
Incorrect or damaged items
If we sent the wrong item, or something arrived damaged, contact us with your order number and a photo if possible. We will work to make it right quickly.
Refund timing
Once an approved return is received and reviewed, refunds are typically issued back to the original payment method within a few business days. Bank and card timing can vary after that.
Start here
Use the Contact page to start a return or exchange. Include your order number and a short description of what you need so we can help without delay.